Why Active Listening is Important in Workplace?

 Active listening and responding to the other person improves mutual understanding and builds stronger relationships. Active listening is essential in the workplace to manage situations and solve problems. Active listening is listening with all senses entirely focused on what the speaker is saying. Active listening is the most fundamental component of interpersonal communication skills in the workplace.

Importance of Active Listening in Workplace :

  • At work, people listen to get information – to understand, enjoy and learn. So active listening is essential in our daily life.
  • In active listening, distractions and interruptions can overwhelm the listener if they are not entirely focused on the message. So, active listening is essential.
  • Active listening requires the listener to try to understand the content and the intent to focus on the message entirely.
  • Active listening can lead to creative and practical solutions in discussions with our spouse, friends, customers, colleagues and others.
অন্য ব্যক্তির সক্রিয় শ্রবণ এবং প্রতিক্রিয়া পারস্পরিক বোঝাপড়ার উন্নতি করে এবং শক্তিশালী সম্পর্ক তৈরি করে। পরিস্থিতি পরিচালনা এবং সমস্যা সমাধানের জন্য কর্মক্ষেত্রে সক্রিয় শ্রবণ অপরিহার্য। সক্রিয় শ্রবণ হ’ল সমস্ত ইন্দ্রিয়ের সাথে শ্রবণ করা যা বক্তা কী বলছেন তার উপর সম্পূর্ণ নিবদ্ধ। সক্রিয় শ্রবণ কর্মক্ষেত্রে আন্তঃব্যক্তিক যোগাযোগ দক্ষতার সবচেয়ে মৌলিক উপাদান।

কর্মক্ষেত্রে সক্রিয় শোনার গুরুত্ব:

  • কর্মক্ষেত্রে লোকেরা তথ্য পেতে- বুঝতে, উপভোগ করতে এবং শেখার জন্য শোনে। তাই সক্রিয় শ্রবণ আমাদের দৈনন্দিন জীবনে গুরুত্বপূর্ণ।
  • সক্রিয় শ্রবণে শ্রোতা বার্তায় পুরোপুরি মনোনিবেশ না করলে বিভ্রান্তি ও বাধা তাকে গ্রাস করতে পারে। সুতরাং, সক্রিয় শ্রবণ অপরিহার্য।
  • সক্রিয় শ্রবণে শ্রোতার  সম্পূর্ণরূপে বার্তায় ফোকাস করতে সামগ্রীর পাশাপাশি উদ্দেশ্যকেও বোঝার চেষ্টা করা আবশ্যক।
  • সক্রিয় শ্রবণ আমাদের জীবনসঙ্গী, বন্ধু , গ্রাহক, সহকর্মী এবং অন্যদের সাথে আলোচনায় সৃজনশীল এবং ব্যবহারিক সমাধান করতে পারে।

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